The connective tissue between SAP, Salesforce, NetSuite, ServiceNow, your in-house apps and the new AI layer. Idempotent. Observable. Durable. No iPaaS UI you can't reason about.
Every business event lands in a durable log once, in order. Downstream consumers can be replayed safely. Idempotent consumers mean duplicate events produce no duplicate outcomes.
Long-running, retryable, observable business processes — written as code, not as boxes-and-arrows in a vendor UI. Temporal where it earns its weight.
Every integration has a written contract that is tested on every change, on both sides. Breakages found in CI, not in production at month-end.
Failed messages never disappear silently. They land in a triage queue with full context, owners and an expected response time. Boring, decisive, kept-up-with.
When AI does belong in the loop, it's an actor inside a deterministic workflow — not the workflow itself. The system is debuggable, traceable and bounded.
An illustrative scenario for a mid-market integration layer at steady state. This is what a well-instrumented orchestration layer looks like when you can actually see it.
Most integrations don't fail because the systems are hard. They fail because nobody owns the contract between them. We will own it, document it, and stand behind it.
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